Aspen · Roaring Fork Valley · Since 2013
Technology concierge for Aspen homes & businesses.
Ajax MS looks after the WiFi, the smart home, the cybersecurity and the everyday technology in homes and businesses across the valley — on membership, for one monthly fee, so everything simply works. Membership is capped at 250 clients.
What we look after
Four things,
one relationship.
Nobody wakes up wanting managed IT. They want the WiFi to reach the guest house, the cameras to be recording, the music to play in the right room and nobody reading their email. These are the four disciplines that deliver that.
01
Technology Concierge
One point of contact for every device, network and system in the property — and for every vendor who installed them.
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Smart Home Systems
Control4, Sonos, lighting, cameras and automation, kept working long after the installer has moved on.
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Managed WiFi & Networks
Business-grade networks that reach the guest house, the garage and the gate. Monitored, not just installed.
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Cybersecurity & Network Protection
Firewalls, device protection, backups and monitoring, sized for a household or a small business rather than a bank.
ExploreThe problem we solve
Fifteen systems.
Fifteen phone numbers.
The technology in a modern house is not one system. It is a router from the internet provider, access points added by an electrician, a control system from an integrator who has since moved on, cameras from a security firm, speakers from whoever delivered the furniture, and a printer nobody will admit to buying.
Each has its own app, its own login and its own support line in another time zone. When something stops working, every one of those companies can truthfully say the fault is somebody else's. That is the actual problem — not the equipment.
Ajax MS takes ownership of the whole of it. We document what is installed, monitor what can be monitored, deal with the vendors on your behalf, and answer the phone when it doesn't work.
Why members stay
Small enough to know your house.
Local since 2013
We live and work in the valley. On-site means today or tomorrow, not a ticket in a queue in another state, and we know which providers actually serve which side of the mountain.
Straight answers
We will tell you when a system is worth repairing rather than replacing, and when the cheaper option is the right one. Nobody is working to a sales target here.
Deliberately limited
Membership is capped at 250 clients. It is the only way to promise that the person who answers already knows your property, and it is why we occasionally have a waiting list.
One relationship
One number, one invoice, one company that owns the problem — instead of four vendors each explaining that it is one of the others.
Membership
Three tiers.
Priced per property rather than off a list, because a two-bedroom apartment and a house with three outbuildings are not the same job. We survey first, then quote a fixed monthly fee.
Compare the tiers in full01
Essential
Apartments, smaller homes and one-office businesses
Unlimited remote support for the technology you already have, with someone who knows what is installed before you call.
- Unlimited remote support
- Computer, tablet and phone support
- WiFi and network troubleshooting
- Smart home assistance
- Printer and peripheral support
- Documented inventory of your systems
Remote support is unlimited. On-site visits are quoted before we travel.
Request membershipMost chosen
02
Priority
Family homes and businesses that cannot wait in a queue
Everything in Essential, plus on-site visits included and first call on the schedule when something needs a person in the room.
- Everything in Essential
- Priority scheduling
- On-site visits included
- Full smart home system support
- Network monitoring and alerting
- Vendor and provider liaison
The tier most residential members choose.
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Concierge
Large properties, second homes and businesses with no downtime to spare
A managed relationship rather than a support line. We watch the systems, deal with the vendors, and handle the problems before they reach you.
- Everything in Priority
- Proactive system monitoring
- After-hours and weekend on-site response
- Full vendor coordination on your behalf
- Scheduled site visits and system reviews
- Property manager and staff onboarding
- Private AI system support, where one is deployed
Suited to properties occupied part of the year.
Request membershipHow we start
Three stages.
Every membership begins the same way, because you cannot support a property you have never seen and nobody has ever written down.
01
Survey
We visit the property, document every system, network and account, and produce a written picture of what is actually installed. Most clients have never had one.
02
Put it right
We fix what is broken, replace what is failing, consolidate the apps and accounts, and leave the network and systems in a state that can be supported properly.
03
Look after it
Continuous monitoring, proactive maintenance and a number you call. Members reach a person who already knows the property, not a queue that has to start from scratch.
Where we work
Across the valley.
Based at the Aspen Airport Business Center and working from Aspen down to Glenwood Springs. Remote support reaches everywhere; on-site visits are generally same-day or next-day within the valley.
Questions
Common questions.
The things people ask us most often, answered without the marketing. If yours isn't here, phone and ask.
What does Ajax MS membership include?
Ajax MS membership provides ongoing technology support for your home or business. We help with WiFi networks, smart home systems, cybersecurity, devices, printers, audio systems and everyday technology issues. Members receive priority support, remote troubleshooting and on-site service when required.
Who provides managed IT support in Aspen, Colorado?
Ajax MS has supported homes and businesses in Aspen and the Roaring Fork Valley since 2013. We cover WiFi and networks, smart home systems, cybersecurity, computers, printers and audio on one membership, and we build private AI systems for businesses that need their documents to stay in the building. Membership is capped at 250 clients.
Do you only support businesses?
No — roughly half our members are households. They are usually people who want one trusted expert managing the technology in the house rather than relationships with six different installers. The rest are small businesses, offices, shops, restaurants and hospitality properties across the Roaring Fork Valley that need proper IT support without employing anyone to provide it.
Do you provide on-site support?
Yes. Most problems are solved remotely and usually the same day, because we already know what is installed at your property and do not have to work it out first. When something needs hands on it we come out, generally same-day or next-day anywhere in the valley. On-site visits are included from the Priority tier upward.
Do you offer emergency or after-hours support?
Members have a 24/7 line for urgent problems — a failed network in a property full of guests, a security system down, a business that cannot trade. Most of it is resolved remotely from wherever we are. Where someone has to attend out of hours, Concierge members have that included and we arrange it for everyone else.
What areas do you serve?
Ajax MS serves Aspen, Snowmass Village, Old Snowmass, Woody Creek, Basalt, El Jebel, Carbondale and Glenwood Springs — the length of the Roaring Fork Valley. We are based at the Aspen Airport Business Center, ten minutes from town. Remote support reaches anywhere; on-site visits are generally same-day or next-day within the valley.
Is membership limited?
Yes — Ajax MS caps membership at 250 clients. The promise that whoever answers already knows your property only holds while the number of properties is small enough to know, and past that a support company quietly becomes a call centre. When we are at capacity we operate a waiting list rather than stretching the service thin.
Can you take over systems installed by someone else?
Yes, and we usually do. Most properties we take on have equipment from several different installers, often with nobody left who remembers how it was meant to work. We document what is there, tell you honestly what is worth keeping, and bring the whole of it under one point of contact.
Tired of being your own IT department?
Membership is capped at 250 clients. Tell us about the property and we'll tell you honestly whether we're the right fit.
Get in touch
Tell us about
the property.
- Call
- (970) 279-1222
- [email protected]
- Office
- 312 Aspen Airport Business Center, Ste B
Aspen, CO 81611 - Hours
- Weekdays 9:00am – 5:00pm · 24/7 member support line